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Retail Banking

Canada

National Bank of Canada ups tech spend 10% YoY in Q2

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National Bank of Canada was selective in expense management in the second quarter, specifically in areas of headcount, technology investment and discretionary...
customer loyalty

Podcast: Moving to a modern, seamless tech stack

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Clients are used to having fragmented experiences across their banking relationships, whether it’s their credit card, debit card, auto loan or mortgage,...
News

Scotiabank tech spend rises 13% YoY in Q2

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Scotiabank invested in technology in the second quarter driven by project-related costs and software and licensing expenses.The Canadian bank’s tech spend in Q2...
community banks

Community banks balance tech, human aid

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SAN FRANCISCO — Community banks are looking to technology to support human interactions rather than replacing them. When it comes to technology...
artificial intelligence

RBC looks to improve CX; Q2 spending up 22%

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Royal Bank of Canada’s discretionary and tech-related expenses increased by 22% for the second consecutive quarter as the bank looks to continue...
earnings

TD Bank invests in tech, personnel

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TD Bank invested in operations and innovation in the second quarter as technology and personnel expenses increased.   During Q2, the $1.4...
By the numbers

By The Numbers: Just 12% of consumers would convert to digital banking

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While banks continue to invest in their digital capabilities, most consumers are not ready to fully commit to a digital bank with...
gamification

Truist Long Game hits the app store

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Truist Financial’s innovation division, Truist Foundry, launched financial literacy app and game Truist Long Game on Wednesday to help clients build financial...
bank earnings

First Citizens to capitalize on SVB tech

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First Citizens Bank today announced plans to up its tech focus by leveraging capabilities acquired from its March purchase of the failed...
Customer Experience

Listen: How banks can address disconnects between automation, CX

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Bridging the gap between customer experience and digital transformation is critical for financial institutions (FIs) to ensure customers stay engaged.   Providing...
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