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Canada

National Bank of Canada ups tech spend 10% YoY in Q2

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National Bank of Canada was selective in expense management in the second quarter, specifically in areas of headcount, technology investment and discretionary...
customer loyalty

Podcast: Moving to a modern, seamless tech stack

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Clients are used to having fragmented experiences across their banking relationships, whether it’s their credit card, debit card, auto loan or mortgage,...
community banks

Community banks balance tech, human aid

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SAN FRANCISCO — Community banks are looking to technology to support human interactions rather than replacing them. When it comes to technology...
Community Bank

Redefining what it means to be a ‘community’ bank

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SAN FRANCISCO — Regional banks and credit unions should redefine what it means to be a “community” financial institution when considering new...
artificial intelligence

RBC looks to improve CX; Q2 spending up 22%

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Royal Bank of Canada’s discretionary and tech-related expenses increased by 22% for the second consecutive quarter as the bank looks to continue...
authentication

5 data and security fintechs to watch

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Open banking and authentication fintechs caught the eye of attendees at Finovate Spring 2023 this week, with several voted Best of Show...
AI

JPMorgan using AI to combat financial crimes

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SAN FRANCISCO — JPMorgan Chase is investing in artificial intelligence to combat fraud and financial crimes as the $2.5 trillion bank looks to increase its precision...
earnings

TD Bank invests in tech, personnel

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TD Bank invested in operations and innovation in the second quarter as technology and personnel expenses increased.   During Q2, the $1.4...
News

Transactions: Visa to offer payment apps interoperability

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Visa is launching cross-wallet transactions platform Visa+ this summer, and PayPal, Venmo and TabaPay will be among person-to-person payment apps integrated into...
digital wallets

Podcast: Adopting the digital wallet

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The digital wallet market is saturated and has several established players, but this has not stopped new competitors from entering the space. ...
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